Stormwater Billing

The stormwater bill is sent to the property owner or the holder of a city rental plot to whose name the property title is registered to on the day of collecting the billing information 30.8. of the present year. The stormwater charge is an annual payment billed from all the approximately 27 000 properties located on detailed plan areas.

The status of the registration information used in billing affects who the bill is sent to. That is why you should always agree in the bill of sale on who pays the charges before the registering of title. It takes up to six months for the change in ownership to update based on the information registered in the land and the mortgage registers. 



Customer service handles corrections to errors in writing or calculation, and changes to name and address or additional charges without filing an official complaint.

Please contact customer service when:

  • you want the invoice in the name of the property buyer. For this, you need to present a copy of the bill of purhcase or other contract in the invoice. The property sale parties must agree on paying the invoices among themselves. The charge is based on the land register's information.
  • you want to share the invoice based on an agreement to divide posession between joint owners. Otherwise, the invoice will be delivered to one party at first and when there are changes to ownership.
  • you want to change the invoice recipient among property owners or, alternatively, the property owner whose name is first alphabetically can make an online invoice agreement (choose Oulun kaupunki, E-laskut in the online bank).
  • you want to deliver the invoice to a tenant. The invoice cannot be delivered to a tenant without lease registration (for example, city's rented plots where the owner's responsibilities belong to the plot holder).
  • the invoice has been paid multiple times by mistake. This often happens with collection charges, since the demand for payment is delivered to all property holders. The original invoice will be delivered to the property owner who comes first alphabetically unless someone else has been listed in the city systems due to property owners' request.

Please note, that the name of a deseased person or heir must be preserved on the invoice until estate distribution is finished to ensure that tax and bank matters can be handled in all situations.

 

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Filing a complaint

The recipient of the stormwater bill has the right to file a complaint within 21 days of the bill's due date. The complaint is addressed to the city of Oulu's Urban Environmental Committee. In your complaint, please declare the recipient's information, bill number and the reason for the complaint. Attach a copy of the bill.

Complaints must be made to the city of Oulu's Registry office (operating hours: Mon-Fri 8.30-15.30):

The City of Oulu Registry Office:

  • postal address: P.O. box 71, 90015 Oulun kaupunki, street address: Kansankatu 55A
  • email: kirjaamo@ouka.fi

 

Read more about stormwater billing from the section concerning frequently asked questions.