City Contact Information & Feedback

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Customer Service and Telephone Exchange

City of Oulu Centralized Customer Service Point
City Centre Customer Service Point (Oulu10)
Visiting Address: Oulu10, Torikatu 10, 90100 Oulu
08 558 558 00
City of Oulu Telephone Exchange
The telephone exchange connects your phone call to the city services or experts.

(When calling from abroad the following identification is required: Finland's area code and the phone number without the first zero + 358-8-558 410)
08 558 410

The city's official e-mail address is: kirjaamo@ouka.fi.
Read more on the registry office here (in Finnish)

The city staff e-mail addresses are in the form firstname.lastname@ouka.fi, and the teachers' e-mail addresses in the form firstname.lastname@eduouka.fi. 

Invoicing

The city invoices are electronic, see the instructions here (in Finnish)

The city's Business ID: 0187690-1

 

The contact information of different services and operational units are on their own webpages.

Encrypted e-mail

Send us encrypted e-mail
Use encrypted e-mail when you send us personal information or other confidential information. Sending encrypted e-mail to the city of Oulu requires registration to the service with your e-mail address.
Instructions for encrypted e-mail (in Finnish)
pdf 286.49 KB

Send us feedback

Link to the feedback service
You may send us feedback on city services and activities as well as ask us question